Roam Plan Inactive Outside Coverage Zone
The STARLINK-ROAM_INACTIVE (Starlink) EV fault code means: Roam Plan Inactive Outside Coverage Zone. This is a serious severity code.
- Keep driving?
- No -- stop driving
- DIY difficulty
- easy
- Estimated cost
- $0 if you are already in a covered country and just need to enable or unpause the plan. Upgrading from a regional Roam plan to global Roam costs approximately $30-$50 per month more depending on your plan tier. No hardware replacement needed in almost all cases.
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Common Symptoms
- Starlink mobile app shows 'No Signal' or 'Offline' with no active connection
- App account or service screen displays a plan status message indicating Roam is inactive or not authorized in this region
- Dishy powers on and motors to its search position but never locks onto satellites
- Statistics tab in the Starlink mobile app shows 0 Mbps download and 0 Mbps upload with no uptime
- You recently crossed an international border or entered a country not listed on the Starlink coverage map
- Internet was working before you moved to a new location but stopped as soon as you arrived
- No software error with the hardware itself -- dish LEDs are normal and router shows a local network, but there is no internet
Probable Causes (Ranked by Likelihood)
- Dish entered a country or territory where Starlink Roam is not licensed or not yet available Very Likely
- Regional Roam plan selected at purchase only covers one continent and you have traveled outside that continent Very Likely
- Starlink account plan was paused, not upgraded to Roam, or Roam add-on was not enabled before departure Likely
- Billing failure or expired payment method caused the Roam plan to lapse while traveling Likely
- Dish is inside a coverage country but geolocation data places it in a neighboring uncovered territory due to GPS uncertainty near a border Possible
- Starlink temporarily suspended Roam service in a specific country due to regulatory changes or licensing withdrawal Possible
- Account was flagged for a policy violation and Roam access was restricted by Starlink Less Likely
Step-by-Step Diagnostic Procedure
Open the Starlink mobile app on iOS or Android. Tap your account icon or go to the Service section and check the active plan listed. Confirm that a Roam plan or Roam add-on is shown as active, not paused.
Check the Starlink coverage map at starlink.com/map before assuming a hardware fault. Filter by the Roam plan type you own. If your current country is greyed out or not listed, Roam service is simply not available there and no hardware fix will restore it.
If your plan shows active, go to the Statistics tab in the Starlink mobile app. Look at uptime and signal quality. If uptime is stuck at zero but signal searches are happening, the account authorization is blocking the connection, not the dish hardware.
Verify your payment method in the Starlink app under Billing. An expired card or failed charge will suspend your Roam plan silently. Update the card and wait 10-15 minutes for the account to re-authorize.
If you have a regional Roam plan (for example, Roam Americas), check whether you have traveled outside that region. You may need to upgrade to a global Roam plan from within the Starlink mobile app before service resumes.
Power cycle Dishy and the router: unplug the power brick or PoE injector for 60 seconds, then reconnect. After reboot (allow 3-5 minutes), recheck the app. This forces a fresh authorization attempt with Starlink servers.
If you are near a country border, try moving 10-20 miles deeper into the country you believe is covered and recheck. Satellite beam boundaries can differ slightly from political borders.
If coverage and billing both look correct and the fault persists, contact Starlink support through the app. Provide your GPS coordinates and a screenshot of the plan status screen. A tech on their end can confirm whether your account is properly authorized for your current location.
Frequently Asked Questions
What does STARLINK-ROAM_INACTIVE mean?
It means your Starlink Roam plan is not authorized to provide service at your current location. Either you are in a country that Starlink has not yet licensed for Roam service, your plan only covers a specific region and you have traveled outside it, or the plan itself has lapsed due to a billing issue. The dish hardware is almost certainly fine.
Can I still use Starlink with this status?
No. When Roam is inactive, Dishy cannot establish a satellite connection and you will have no internet. Your local Wi-Fi network from the router still works, but nothing reaches the internet until the account is re-authorized or you move into a covered area.
How much does it cost to fix?
If you just need to unpause or re-enable your existing plan, it costs nothing beyond your normal monthly fee. If you need to upgrade from a regional Roam plan to a global one, expect roughly $30-$50 more per month depending on your current tier. No technician visit or hardware replacement is needed.
Will Starlink work again once I cross back into a covered country?
Yes, in most cases. Once your dish moves into a country where your Roam plan is authorized, it will re-establish the satellite connection automatically within a few minutes of powering on. If it does not reconnect after 10 minutes, power cycle the dish and router and check your billing status in the Starlink mobile app.